ALL TYPES OF CREDIT CARDS ARE ACCEPTED
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PARADISE OF GOLD

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Refund and Returns Policy

RETURN POLICY

Our return policy is only valid if the product is returned in salable conditions (the criteria to be eligible for returns are specified below) and within a period not exceeding 30 days after making your purchase, accompanied by a receipt from purchase (some restrictions apply).

  • If you wish to apply for our policy to return, credit or exchange your piece, you will need to contact the customer support center: support@paradiseofgold.com. Within a period not exceeding 30 days after making your purchase, where one of our representatives will evaluate your situation, and if it complies, you will be provided with a return, credit or exchange authorization number depending on what your product applies to.
  • In case of compliance, we inform you that you will be responsible for paying the shipping costs to return your item. Shipping costs are not refundable.
  • Depending on the shipping location, the time it may take for the exchanged product to reach you may vary.
  • If you understand that you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
  • We are 100% responsible for the items arriving by hand from offices such as Usps, Fedex or UPS, which will take care of shipping your items purchased in our online store to their destination. Make sure of the address you put to receive your order or where it will be delivered.
  • Please use the shipping label provided by our advisors to send us your return, credit or exchange depending on what your product applies to. We recommend that you take note of the tracking number of your return, indicated on the label.

To be eligible for a return:

  • Our inspectors must determine that the returned piece is in its original state, and that it has not been altered in any way (please be informed that our inspectors verify the state of each piece before it is dispatched to the end customer, so We have records of the condition in which the piece was when it left the store.)
  • Returns will not be accepted if the piece has been used or shows signs of it.
  • • Returns will not be accepted if the piece is not complete or lacks any accessory with which it was originally sent.
  • No return will be accepted if the pieces have been personalized or modified (engraving, relief and other services) at the customer's request.
  • The parts must be returned in their original packaging (which must contain all its components and be in good condition) and in salable conditions.
  • Only regular price items can be refunded. Sale items do not apply for refund, credit or exchange.

PART CHANGES

If for any reason you need to change for the same item, but with a different configuration (size, length, thickness) send us an email to Support@paradiseofgold.com where we will evaluate your situation and confirm if it applies.

CREDIT

In case you want to apply to make a return, as a company we reserve the decision depending on each case, to issue a purchase credit with the value of the returned piece or make a refund to the customer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds

  • If you haven't received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you have done all of this and still have not received your refund, please contact us at support@paradiseofgold.com.

Need help?

Contact us at Support@paradiseofgold.com if you have questions regarding refunds and returns.